Official Refund Policy

You are entitled to cancel your order within 30 days without giving any reason for doing so. The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by e-mail to the email address we give you at the time of purchase.   

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. 

Conditions for returns 

In order for the goods to be eligible for a return, please make sure that: 

• The goods were purchased in the last 30 days
• The art product, in this case painting, are in the same condition as when sent.  
• The goods are in the original packaging
• The refund will be the cost of the art product minus the postage and handling  

The following goods cannot be returned: 

• The supply of goods made to your specifications or clearly personalized such as a custom painting that you commissioned be painted by Margaret Lukasik

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion. 

Returning Goods: 

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the address sent to you after we receive notice of your return request. Return postage is the responsibility of the purchaser.  

We cannot be held responsible for goods damaged or lost in return shipment.  The shipment company should be notified immediately with a loss or damage claim.  Therefore, we recommend a mail service that offers insurance and tracing as a part of the mailing cost such as UPS.  We are unable to issue a refund without actual receipt of the goods or proof of received return delivery. 

Gifts: 

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you. If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver. Contact Us If you have any questions about our Returns and Refunds Policy by the email address sent to you on the invoice. 

Understanding Our Art Refund and Exchange Policy

We do our best to wrap and provide excellent materials to present a safe delivery of your painting(s).  However, should you have a problem, we will respond to you immediately after we receive information from you. 

How to Request a Return for Your Artwork

Initiate Your Request Online

Log into your account and select the order you wish to return. Fill out our brief return form to receive a Return Authorization Number and detailed shipping instructions.

Secure Professional Re-Packing

Follow our step-by-step guide to re-pack your art securely. Proper packing prevents damage during transit, ensuring your refund is processed without any deductions for new wear.  Use the shipping materials we used to ship your painting.  

Track Your Return Shipment

Use the return address we send you to send the artwork back. You can track the progress of your return through your carriers portal until it reaches us for inspection.